Senior Claims Handler – MUST HAVE CLAIMS EXPERIENCE
£23,000 – £25,000 (depending on experience)
Hybrid – either Newcastle under Lyme (ST5) or Taunton (TA3)
Within this elevated position the Senior Claims Handler will be expected to work with a high level of autonomy. With the ability to deal with their full case load independently from both a technical and customer services perspective and effectively manage any claims that are being handled by the contractor network. Managing a large caseload across multiple clients, you will be required to efficiently resolve all cases promptly by supervising the contractor’s activity on the claim as appropriate and ensuring all of your claims are progressing through to completion as promptly as possible.
What will you be doing?
- Be responsible for a caseload of claims, where you will run the repair journey for the customer and be their key point of contact if they are unable to reach their assigned contractor or need your support or assistance with their claim. You will need to always plan the claim journey and next steps and agree these with the contractor and or customer.
- Responsible for a caseload of claims that are being run by a network contractor and ensure said contractors are actively progressing their active and on hold WIP’s and that they are keeping the customer updated throughout the claim journey.
- Provide coaching and support to contractors, and act as their key point of contact to advise them on policy queries and complaints handling as required.
- Use a variety of communication approaches to build rapport and a positive relationship to help manage the customer predicament and deliver the right outcome.
- Proactively identify opportunities to develop internal systems and processes and, where appropriate, reduce costs whilst ensuring we deliver a quality, customer focused service to our policy holders
- Review and approve contractor variations or estimates from third party suppliers and ensure you are adequately justifying any cost increases to minimise claim leakage.
- Ensure your caseload is actively progressed to deliver a high level of completions for you to process and to achieve the shortest lifecycle on each claim.
What are they looking for?
- Over 1 years’ claims experience (Household)
- Self-motivated
- Prioritise your workload.
- A natural communicator and a flare for building rapport with people over the phone
- A great team player
- Enthusiastic and confident
The role will require you to take on leadership level responsibilities such as managing a region
Hours and Benefits
Monday – Friday (occasional Saturday on a rota basis)
37.5 hours per week
Shifts patterns are 8am – 4pm, 9am – 5pm, 10am – 6pm or 11.30am – 7.30pm
28 days holiday
Birthday off work
Charity Days Off
Healthcare
Can purchase extra holidays
Cycle to work scheme
Paid lunch once a week when in the office
Team nights out
Annual Staff awards
Interested?
Call Laura on 07747 446152 for more information