Claims Handler – Property Field
Hours: Full Time / 37.5 Hours
Salary: Up to £24,000 depending on experience
Hybrid working available!!
We are currently looking for an individual who has experience as a claims handler – ideally within the property sector to join our well established client in Newcastle under Lyme on a permanent and full time basis.
The job purpose
This role would involve managing and settling a caseload of insurance claims within the property (home-buyer, protection, gadget, household, leisure and property lines) and provide quality customer service at all times.
• To act as the first point of contact with policy holders wishing to make a claim under their designated insurance cover
• Create a claims file; accurately logging comprehensive details of the claim.
• Handle claims queries in relation to policy cover, claims status, policy exclusions and excesses. Escalate more complex queries to management.
• Where appropriate investigate claims to ensure payments are made only where coverage is established.
• Effectively handle all claims from registration to completion.
• Use a variety of communication approaches to build rapport and a positive relationship to help manage the customer predicament and deliver the right outcome.
• Proactively identify opportunities to develop internal systems and processes and,where appropriate, reduce costs whilst ensuring we deliver a quality, customer focused service to our policy holders
Experience Required
– Experience working as a claims handler is desirable, especially within the property sector
– Experience working in an office/customer service sales environment
– Excellent Communication skills
– IT skills
– Positive attitude and willingness to undertake self development activities.
Benefits
– Hybrid Working Pattern (3 Days on site and 2 from home)
– Holidays – 28 Days including bank holidays, including your birthday off!
– Pension
– Death in service
– Charity Days off
– Beach and duvet day
– Cycle to work
– Cancer cover
– Dental Insurance
– EAP
– Health Cash Plan
– Lots of team building activities and days out!
– Internal training Academy – career progression opportunities
If you feel like this role is for you please click apply or contact Ellouise via email – elupton-edwards@everpoolrecruitment.com.