A leading high-street lifestyle retailer is seeking an experienced and commercially driven General Manager to lead its fabulous store, offering an exciting mix of fashion, homeware, gifts and an on-site café. This is a fantastic opportunity for a passionate retail leader who understands that a great store is about much more than simply selling products. You will lead the entire operation, creating an inspiring destination where customers can shop, relax and enjoy an outstanding experience. You will take full ownership of the store, delivering sales, service and profitability targets while ensuring exceptional standards across every area of the business. Responsibilities
- Take full leadership and operational responsibility for the store and café.
- Drive sales, profitability and KPI performance across all departments.
- Manage the store P&L, payroll, costs and overall commercial performance.
- Deliver an exceptional customer experience across the fashion, home, gift and café areas.
- Lead, motivate, coach and develop a high-performing management and store team.
- Recruit, retain and develop talented colleagues, creating a positive and engaging working environment.
- Identify commercial opportunities and implement initiatives to maximise sales and profitability.
- Maintain outstanding standards of visual merchandising and product presentation.
- Ensure the sales floor and café are always welcoming, organised and presented to the highest standard.
- Monitor and communicate business performance, ensuring the team understands targets and priorities.
- Drive excellent service standards and build a strong customer-focused culture.
- Ensure operational, health and safety, food hygiene and company standards are consistently maintained.
- Work closely with senior management to support the continued growth and success of the business.
The Ideal Candidate You will be an established Store Manager, General Manager or senior retail leader with experience managing a high-volume, customer-focused operation. You will have:
- Strong commercial awareness and a proven track record of driving sales and profitability.
- Excellent leadership, coaching and people-development skills.
- Experience managing KPIs, budgets, payroll and P&L.
- The ability to lead a large and diverse team.
- A genuine passion for fashion, lifestyle, home and gifting.
- A strong understanding of delivering exceptional customer experiences.
- Experience within hospitality, food service or café operations would be highly advantageous.
- A hands-on leadership style, with the energy and enthusiasm to be visible throughout the business.
This is an exciting opportunity to join a forward-thinking retailer and take ownership of a unique store combining fashion, home, gifts and hospitality. If you are an experienced retail leader looking for your next challenge with excellent career prospects, we would love to hear from you.#RTL