Technical Claims Handler - Underground

  • £22000 - £25000 per annum
  • Newcastle-under-Lyme, UK

Do you have experience in property or drainage claims? Or are you a draining engineer and is looking for new career route? We have the perfect job role for you!

Technical Claims Handler

£22,000 – £25,000 DOE
Remote or Hybrid to Newcastle under Lyme or Taunton (3 days office, 2 days home based)
Monday – Friday 37.5 hours per week between 8am – 6pm

As a Technical Claims Handler, you will act as the technical escalation point and coach within the Underground Services Team. Managing the technical aspect of a caseload of underground services claims from beginning to end, delivering excellent service to customers and clients, building relationships with our contractor network as well as ensuring agreed client SLA’s/KPI’s and philosophies (client and company) are always maintained.

What will you be doing?

  • Manage a caseload of claims in accordance with client and company philosophies.
  • Work proactively with all members of Underground Services and Claims Consortium Group to contribute to the continued success of the Team and company.
  • Maintain a high level of control over claims keeping customers, clients and contractors sufficiently updated.
  • Complete technical reviews of survey reports – including interpretation of policy cover, assessment of appropriate repair methods and scrutinization of scope/costs.
  • Creation and delivery of grammatically and technically correct client reports throughout the lifecycle of claims.
  • Ensure at all times the delivery of grammatically and technically correct correspondence throughout the lifecycle of claims.
  • Understand and maintain a relationship with all network contractors.
  • Ensure comprehensive notes are recorded on all files.
  • Keep up to date with the relevant legislation.
  • Set and maintain financial reserves.

What are they looking for?

  • Experience in an environment requiring excellent communication, both verbal and written.
  • Experience within a role requiring excellent customer service.
  • Experience in insurance or a claims background (desirable, but not essential).
    General building/construction/underground services knowledge (desirable, but not essential).
  • CII Qualified to Cert CII level – (desirable but not essential).



28 days holiday

Birthday off work

Charity Days Off


Can purchase extra holidays

Cycle to work scheme

Paid lunch once a week when in the office

Team nights out

Annual Staff awards




Call Heather on 07469351714 or email for more information


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