Team Leader- Hitchin

  • £27025 per annum, Benefits: + Benefits!
  • Hitchin, UK

Team Leader-Hitchin Based 
Full Time, 37.5hrs
Permanent, Hybrid 

Have you managed a team of people for the last 2 years?
Are you passionate about customer service?
Do you have a desire to build a team and achieve targets?

Then we have the job for you!

The Team Leader role is being introduced to provide a better claimant experience, to provide support to the Service Delivery Manager and enhance performance at each Assessment Centre by:

  • Day to Day management of a team of Administrators 
  • Ensuring that claimants are kept informed always & have a positive experience.
  • Proactive session management is being followed to ensure the centre is productive and all HP’s are fully utilised in line with their experience.
  • Monitoring of the arrivals board to ensure that all empty slots that can be filled are filled.
  • Better decision making around retractions/cancelations
  • Onboarding and training employees within the region
  • Introducing governance around compliance, ensuring that employees are complaint with current guidance
  • Implementation of any agreed changes to process and/or procedures and that they are being followed and understood 
  • Acting as initial contact for any escalations at AC level, whether that be via a claimant or HP

Job Details

  • Monday to Friday- 37.5 hours 
  • £27,025
  • Hybrid- 3 days in the office 
  • Healthy benefits package!

If you feel the Team Leader position may be for you or you are interested in finding out further information, please contact Everpool Recruitment by email or call 0151 556 2090. Alternatively, you can apply to this advert and someone from the Everpool team will be in touch.

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