Team Leader- Hitchin

  • £27025 per annum, Benefits: + Benefits!
  • Hitchin, UK

Team Leader-Hitchin Based 
Full Time, 37.5hrs
Permanent, Hybrid 
£27,025

Have you managed a team of people for the last 2 years?
Are you passionate about customer service?
Do you have a desire to build a team and achieve targets?

Then we have the job for you!

The Team Leader role is being introduced to provide a better claimant experience, to provide support to the Service Delivery Manager and enhance performance at each Assessment Centre by:

  • Day to Day management of a team of Administrators 
  • Ensuring that claimants are kept informed always & have a positive experience.
  • Proactive session management is being followed to ensure the centre is productive and all HP’s are fully utilised in line with their experience.
  • Monitoring of the arrivals board to ensure that all empty slots that can be filled are filled.
  • Better decision making around retractions/cancelations
  • Onboarding and training employees within the region
  • Introducing governance around compliance, ensuring that employees are complaint with current guidance
  • Implementation of any agreed changes to process and/or procedures and that they are being followed and understood 
  • Acting as initial contact for any escalations at AC level, whether that be via a claimant or HP

Job Details

  • Monday to Friday- 37.5 hours 
  • £27,025
  • Hybrid- 3 days in the office 
  • Healthy benefits package!

If you feel the Team Leader position may be for you or you are interested in finding out further information, please contact Everpool Recruitment by email nonclinical@everpoolrecruitment.com or call 0151 556 2090. Alternatively, you can apply to this advert and someone from the Everpool team will be in touch.

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