Service Delivery Manager (SDM) – Southern England & East Midlands
**Location:** Southern England & East Midlands
**Type:** Full Time, Permanent
**Work Schedule:** Monday to Friday, 37.5 hours per week
**Salary:** £32,000
Are you a dynamic leader seeking an impactful role in a people-centric organisation within the vibrant landscapes of Southern England or the East Midlands? Look no further than Everpool!
**Position Overview:**
We are in search of proficient managers to take on the role of Service Delivery Manager. As the Service Delivery Manager (SDM), you will play a pivotal role in ensuring the achievement of SLAs within a specified area, leading a team of Health Practitioners (HPs) and non-clinical personnel. You will champion compliance, consistency, and superior quality, all while striving to deliver an exceptional customer experience.
**Responsibilities:**
– Spearhead a performance-driven, claimant-focused culture aligned with our core values, fostering consistent, robust, and high-quality assessments.
– Lead, inspire, and mentor a diverse team of Health Practitioners and non-clinical staff.
– Utilise key performance indicators (KPIs) and management insights to drive continuous improvements.
– Contribute to team efforts aimed at enhancing performance, actively engaging with peers and senior management.
– Communicate effectively within a collaborative environment, offering insights, addressing concerns, and advocating future enhancements.
– Display resolute professionalism even under pressure, consistently thriving in a challenging, evolving setting.
– Play an active role in cultivating a positive organisational culture that aligns with our mission.
**Qualifications and Traits:**
– Demonstrated initiative and proactivity for diving into intricate details.
– Proficiency in communicating effectively and leading diverse and geographically dispersed teams.
– Ability to perform under pressure while maintaining professionalism and poise.
– A relentless drive to succeed in a dynamic and ever-changing landscape.
– Enthusiastic participation in enhancing the organizational culture.
**Key Responsibilities:**
– Collaboratively monitor performance trends, identify risks, and seize development opportunities.
– Devise and execute action plans aligned with HR policies when necessary.
– Support Resource Managers in resource allocation and effective scheduling to meet SLAs and KPIs.
– Conduct regular one-on-one sessions with team members.
– Facilitate daily meetings to disseminate information and enhance team cohesion.
– Lead monthly team meetings, providing operational updates.
– Foster collaboration between Clinical and Non-Clinical staff to optimise local relationships.
– Manage onboarding for new employees, ensuring a seamless transition and adherence to business expectations.
**Additional Responsibilities:**
– Address complaints within SLAs, contributing to improvements in claimant experience.
– Attend Stakeholder Engagement Meetings as required.
– Analyze data to implement enhancements to the claimant journey.
– Oversee staff expense approvals, timesheets, annual leave, and procurement requests.
If you believe you possess the skills and vision to excel in the role of Service Delivery Manager, or if you’d like more information, please reach out to Everpool Recruitment at nonclinical@everpoolrecruitment.com or call 0151 556 2090. Alternatively, you can apply directly through this advertisement, and a member of the Everpool team will be in touch. Join us in shaping excellence in service delivery!