Desk Adjuster

  • £21000 - £25000 per annum
  • Newcastle-under-Lyme, UK

Desk Adjuster

£21,000 – £25,000 (depending on experience)

Hybrid – Stoke on Trent (1 or 2 days per week in the office)


We are currently looking for people with excellent communication and interpersonal skills to join a Nationwide company with excellent benefits and to kick start an amazing career opportunity.


We are looking for people with claims (high net worth), adjusting/ property claims experience.


What will you be doing?


  • Working closely with field-based adjusters and supported with adjuster technicians to provide a professional and high-quality service to clients and customers.
  • Dealing with light commercial and domestic property claims
  • Engaging and empathising with the customer to ensure a high level of customer service is offered at all times.
  • Investigating and gathering extra evidence
  • Demonstrating the confidence and knowledge to make decisions regarding policy liability and risk management issues.
  • Owning a caseload of claims from beginning to end
  • Being responsible for the pivotal part of the customer journey regarding their claim
  • Engaging with clients, customers and suppliers via email, phone, and our bespoke messaging service
  • Build rapport and gain positive relationship with customers and colleagues.


What are they looking for?


  • Over 3 years’ experience in a similar role
  • Some construction industry experience/ knowledge would be an advantage
  • Self-motivated
  • Ability to make decisions, plan and see claims through from start to finish
  • Must be inquisitive and a problem solver
  • Ability to work under pressure
  • A natural communicator and a flare for building rapport with people over the phone
  • A great team player
  • Enthusiastic and confident


Hours and Benefits


Monday – Friday

37.5 hours per week between 9am – 5pm


28 days holiday

Birthday off work

Charity Days Off


Can purchase extra holidays

Cycle to work scheme

In house training academy

Paid lunch once a week when in the office

Team nights out

Annual Staff awards




Call Laura on 07747 446152 for more information

Apply for this role:

    Advertised by:

    Laura Hassall

    Senior Account Manager

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