Customer Service Admin - Chipping Norton

  • £22500 - £25000 per annum
  • Chipping Norton, UK

Customer Service / Administrator / Call Handler

£22,500 – £25,000 (depending on experience)
Office Based
Monday – Friday 37.5 hours (9am – 5.30pm)

Do you have experience working within a customer service/ call handling role?

Are you confident speaking to customers on a daily basis?

Are you looking for a new challenge in a busy industry?


We are currently looking for people with experience, excellent communication, and interpersonal skills to join a Nationwide company with excellent benefits and to kick start an amazing career opportunity.


What will you be doing?


  • To act as the first point of contact with policy holders wishing to make a claim under their designated insurance cover.
  • Create a claims file; accurately logging comprehensive details of the claim.
  • Effectively handle all claims from registration to completion.
  • Use a variety of communication approaches to build rapport and a positive relationship to help manage the customer predicament and deliver the right outcome.
  • Proactively identify opportunities to develop internal systems and processes and, where appropriate, reduce costs whilst ensuring we deliver a quality, customer focused service to our policy holders.
  • To negotiate effectively with stakeholders and suppliers to ensure a fair settlement is achieved for the customer and the company.

What are they looking for?


  • A natural communicator and a flare for building rapport with people over the phone
  • A great team player
  • Enthusiastic and confident
  • Able to show empathy when dealing with difficult and challenging situations, maintaining a sensitive and caring approach.
  • Be able to negotiate effectively and identify solutions to manage customer predicament using your creatively and own judgement proactively.


Hours and Benefits


Monday – Friday

Office Based

37.5 hours per week (9am – 5.30pm)


28 days holiday

Birthday off work

Charity Days Off


Can purchase extra holidays

Cycle to work scheme

Paid lunch once a week when in the office

Team nights out

Annual Staff awards




Call Laura on 07747 446152 or email for more information


Apply for this role:

    Advertised by:

    Laura Hassall

    Senior Account Manager

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